Copy of call and text log?

[jamienp87]

am i able to obtain a copy of my call and text logs?

[Charisse]

Hi jamienp87. My name is Straight Talk Charisse and I will be addressing your question. We are a prepaid service provider. We do not provide the Call Detail Records on a regular basis; however, we will fulfill a customer’s request under special circumstances.

We can provide your call detail records but not your text messages records. Please submit the following requirements:

1. A notarized letter or completed “Notarized Letter to Request Copy of Call Detail Records” (CDR) form indicating:

- Name, address, cellular phone number and alternate contact phone number.
- Period of time for which the CDR is requested.
- ESN/IMEI/MEID number of phone with a legible copy of the back of the phone displaying the ESN/IMEI serial number.

2. In the event a copy of the back of the phone is not available due to the phone being lost or stolen, you must provide a Police Report/Incident Report that states the phone was either lost or stolen.

- If the phone for which the CDR is requested is in Past Due status (no longer active) in our system, you must provide a subpoena or court order to receive the CDR.

3. Fax or mail the required information to:

TracFone Wireless, Inc
Subpoena Compliance
9700 NW 112th Avenue
Miami, FL 33178
Fax: 1-866-809-7134

4. The CDR will be mailed to the address on record. Please be advised that due to FCC Regulations, the CDR will be mailed 30 days from receipt of requirements. The CDR cannot be faxed or e-mailed. Thanks.

[KCST]

Lack of call reporting was an issue for me, as well. If you're using a smartphone with access to an App store, I'd try looking there for a better call tracker. On my iphone, calLog works pretty well to track history.

[rambo1942]

In regards to the above mentioned question does the CDR show the phone number of the person who called if it showed up on my caller ID as "private number"??
My current situation:
I had received 21 harassing phone calls in a matter of 1 1/2 hours. The local police told me their job was done because they contacted the police in the town that my ex wife lives in on the assumption she was the one calling. The calls stopped but I was able to obtain a temporary stalking petition because of email interactions and have an upcoming hearing and I was hoping to prove it was my ex wife who was harassing me to be able to solidify a permanent stalking order. I was also hoping to bring forth civil litigation against her for the harassment and will need to prove it was her that called.
So, how do I get the exact details of that "private number"?
I can provide the exact times on my phone because I did not delete the "call log" that is on my phone.
Thanks for any help in this matter.

[Shelly_ST]

Hi rambo1942. My name is Straight Talk Shelly. In order to better assist you, please check your forum inbox for a message. Thanks.