We apologize but we cannot complete this transaction.....

[n2ic]

So....I am simply trying to check the amount of data I have left on my mobile hotspot.

I get this message:
We apologize but we cannot complete this transaction. Please contact our Customer Care Center at 1-877-430-CELL (2355) for further assistance.

After spending 30 minutes on a chat session, it got to the point where it does process the transaction, but still doesn't tell me the amount of data that is remaining:

Data: MB of Web Browsing

(no number filled in)

The chat session rep was unable to fix that. I asked him/her to open a trouble ticket.
His/her response was "No. We don't open trouble tickets for web issues."

This is not a "web issue". This is a customer who cannot easily find out how much data he has remaining.

Can one of you ST people escalate this to someone who can actually fix it ? Just a reminder - this is a mobile hotspot, not a smartphone.

[ST-Kurt]

Hi n2ic! Our apology for what happened. I am Straight Talk Kurt. We need to take this issue offline so I can address it. I will contact you directly with a private message. Thanks!

[n2ic]

A worthless response. Your PM just sends me to the chat, which has proven its worthlessness. Why don't you actually do something useful ?