Can't add phone to my online account

[Drupe24]

Can’t add my phone to my account in the app When I enter my serial number this is the message I receive: The Serial Number entered is not associated with this account. Please try again.

[Drupe24]

Can’t add my phone to my account in the app When I enter my serial number this is the message I receive: The Serial Number entered is not associated with this account. Please try again.

[ST - Larry]

Hi Drupe24. I'm Straight Talk Larry. I apologize for the inconvenience. We'll help you add the phone to your account. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[NehMeh]

I have the same problem too. Whatever I do it say the serial number entered is not associated with this account please try again, or something went wrong (device could not be added to account).

[ST - Mark]

Hi NehMeh. My name is Straight Talk Mark. Sorry that you are unable to add the phone to your existing account. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.

[Kaylahicks83]

I can't add a new device to my account. I enter the IMEI / serial number and am told to enter a correct serial number.
When I enter the sim card number I'm told that "The Phone Number you entered does not belong to Straight Talk.
Please check the number and try again.

[Kaylahicks83]

I can't add a new device to my account. I enter the IMEI / serial number and am told to enter a correct serial number.
When I enter the sim card number I'm told that "The Phone Number you entered does not belong to Straight Talk.
Please check the number and try again.

[ST - Mark]

Hi Kaylahicks83. My name is Straight Talk Mark. We do apologize for the trouble this has caused you. We'll be glad to help you in adding your new device to your existing account. However, we need to take this issue offline. Please check your Forum inbox. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks!

[smoomoo]

i also am having an issue with this. tried several things and cant figure out why.

[ST - Mark]

Hi smoomoo. My name is Straight Talk Mark. We sincerely apologize to hear that you are having an issue when trying to add your phone to your account online. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.