Slow data 1 week after refill

Slow data 1 week after refill

Postby Fryhead » Thu Apr 11, 2019 7:24 pm

A week ago I bought the Ultimate Unlimited data plan for 55 dollars. But only after a few days of minimal data usage the speeds have slowed down to an abysmal crawl, with download speeds reaching as low as 17kb/s--those are 2G speeds. Now being nowhere close to having reached the data cap I'd please like for it to be resolved as it's now been few days struggling at these speeds.

Posts: 2
Joined: Thu Apr 11, 2019 5:07 pm

Re: Slow data 1 week after refill

Postby ST - Larry » Fri Apr 12, 2019 1:26 pm

Hi Fryhead. I'm Straight Talk Larry. Sorry that you are having a problem. Let us help you check if the phone is properly provisioned in the system. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
ST - Larry
Posts: 5265
Joined: Tue Nov 22, 2011 11:14 am

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