Refurbed E5 sim card registration failed!

[tjriley]

Hello, Thursday I activated my refurbished Nokia E5 following the instructions for porting an old number. However, two days later I'm still getting a "sim card registration" failed message and my straighttalk account says the phone is inactive. It won't let me use my time card to try to reactive it and I'm not paying more money for it to fail again. Since I have no phone to call customer service, I would appreciate help from this forum. The sim number and that on the sim card match. I imported my number from my previous provider but it was originally a number from a different provider (straight talk, actually) so maybe that is the problem?

[ST - Janice]

Hi tjriley. My name is StraightTalk Janice. Sorry that you are having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly through a private message. Please make 5 duplicate posts so you can respond to my private message. Thank you.

[tjriley]

Hello, Thursday I activated my refurbished Nokia E5 following the instructions for porting an old number. However, two days later I'm still getting a "sim card registration" failed message and my straighttalk account says the phone is inactive. It won't let me use my time card to try to reactive it and I'm not paying more money for it to fail again. Since I have no phone to call customer service, I would appreciate help from this forum. The sim number and that on the sim card match. I imported my number from my previous provider but it was originally a number from a different provider (straight talk, actually) so maybe that is the problem?

[tjriley]

Hello, Thursday I activated my refurbished Nokia E5 following the instructions for porting an old number. However, two days later I'm still getting a "sim card registration" failed message and my straighttalk account says the phone is inactive. It won't let me use my time card to try to reactive it and I'm not paying more money for it to fail again. Since I have no phone to call customer service, I would appreciate help from this forum. The sim number and that on the sim card match. I imported my number from my previous provider but it was originally a number from a different provider (straight talk, actually) so maybe that is the problem?

[tjriley]

Okay, well I'm trying to build up my posts, however they're not being approved, so I can't private message you. Is there an email I can contact you at?

Hi tjriley. My name is StraightTalk Janice. Sorry that you are having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly through a private message. Please make 5 duplicate posts so you can respond to my private message. Thank you.

[Sophie_ST]

Hi tjriley. My name is Straight Talk Sophie. I’ve sent you a private message; please check your inbox. Thanks.

[bjlmama]

my problem is the same except with my nokia 6790. i just got new SIM but registration fails..everytime i try to activate my service plans..used a new plan and ddint go through b/c of SIM..now the pin says already been used AHHHHHHHHH..

[Anne_ST]

Hi bjlmama. My name is Straight Talk Anne. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly through a private message. Thanks.

[Midnight Rider]

I also purchased a Nokia E-5 refurb. I tried to activate it on line but it gave me a message that I need to activate via phone. Called and they told me it would be activated within one hour. Phone just shows invalid SIM when I turn the phone on.

[Lindsay_ST]

Hi Midnight Rider. My name is Straight Talk Lindsay. We are sorry for the trouble. Let me help you. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.