Support Hours

I am new to Straight Talk. If I've got this right there are at least 3 ST support venues: Telephonically, Facebook, and this site. Anyone awake at this site to give me operating hours? I'm having issues.
https://straighttalkwirelessforum.com/
https://straighttalkwirelessforum.com/viewtopic.php?f=6811&t=51757