error: "Serial Number you entered is associated with"

error: "Serial Number you entered is associated with"

Postby ReubenL » Wed Jan 25, 2012 5:12 pm

greetings- I also am getting the activation error:
"We are sorry, the Serial Number you entered is associated with another account or is already active. Please try again with a different serial number or log into "My Account." "
I bought this phone (Nokia E71) used... there's no SIM, so I need to get one- but it won't let me get that far, as the phone appears to still be 'locked' to someone's account?
I can get ahold of the previous owner, but... is that necessary?
(I can give the IMEI... just not in a public forum!)
thanks
~Reuben
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just a screenshot of the error msg.
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ReubenL
 
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Re: error: "Serial Number you entered is associated with"

Postby Stephanie_ST » Thu Jan 26, 2012 11:26 am

Hi Reuben. My name is StraightTalk Stephanie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum.
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Re: error: "Serial Number you entered is associated with"

Postby pscriv » Fri Jan 27, 2012 11:38 am

I have the exact same issue on two phones I just received.
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Re: error: "Serial Number you entered is associated with"

Postby pscriv » Fri Jan 27, 2012 12:06 pm

Same exact issue here for two E71's. I was on with customer service for over two hours and issue was left unresolved. Any help would be nice since now the website shows the two air cards have been activated.
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Re: error: "Serial Number you entered is associated with"

Postby John » Sun Jan 29, 2012 3:23 pm

Hi pscriv. My name is Straight Talk John. We’re sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
John
 
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Re: error: "Serial Number you entered is associated with"

Postby hrhoden » Wed May 30, 2012 9:21 pm

I am having the same problem. I bought a used E71 off craigslist and got this error. Now I cannot contact the seller.
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Re: error: "Serial Number you entered is associated with"

Postby Sophie_ST » Sat Jun 02, 2012 6:00 am

Hi hrhoden. My name is Straight Talk Sophie. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thanks.
Sophie_ST
 
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Re: error: "Serial Number you entered is associated with"

Postby deanathpc » Sat Oct 27, 2012 3:08 pm

I too am having the same issue. Just bought a Samsung T401G off of craigslist. Can't get it setup because of this error.

And I can't even reset the phone as I don't have the password....
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Re: error: "Serial Number you entered is associated with"

Postby deanathpc » Sat Oct 27, 2012 3:09 pm

I too am getting this error when I try to register my Samsung T401G that I bought off of Craigslist. I also can't reset the phone as I don't have the password.
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Re: error: "Serial Number you entered is associated with"

Postby ST - Jany » Sat Oct 27, 2012 3:29 pm

Hi deanathpc . My name is Straight Talk Jany. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.
ST - Jany
 
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