PORT IN NOT COMPLETE DAY 3 TICKET 1058964410

[jjden6jxb]

REALLY STRAIGHT TALK REALLY

Why can't simple port in be completed in compliance with the FCC Regulations?

Why do your customer service people even bother to answer the phone? They do not provide any information that is of any use.

MaYBE IF THE FCC FINES STRAIGHT TALK FOR RULE VIOLATIONS OTHER NEW CUSTOMERS WILL HAVE A MORE SUCCESSFUL EXPERIENCE

Who thought of this system? WHY ARE PRIVATE MESSAGES RESTRICTED? WHY DOES THE SUPPORT STAFF ASK YOU TO PM WHEN THEN KNOW YOU CANT BECAUSE YOUR NEW?

The Porting Period

The FCC has changed its number porting rules to shorten the porting period for “simple” ports from the current four days to one business day. The new deadline applies to all simple ports, including “intermodal” ports such as wireline to wireless, wireless to wireline, wireline or wireless to VoIP or any other combination. Simple ports generally do not involve more than one line or more complex adjustments to telephone switching equipment. Wireline, wireless and interconnected Voice over Internet Protocol (VoIP) providers are required to meet this new, simple port deadline, which will take effect in late summer 2010


Filing a Complaint with the FCC

If you have a problem porting your phone number from one service provider to another, first try to resolve it with the responsible provider. If you cannot resolve the problem directly, you can file a complaint with the FCC. There is no charge for filing a complaint. You can file your complaint using an FCC online complaint form. You can also file your complaint with the FCC’s Consumer Center by calling 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC (1-888-835-5322) TTY; faxing 1-866-418-0232; or writing to:

Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, SW
Washington, D.C. 20554.

[Charisse]

Hi jjden6jxb. My name is Straight Talk Charisse. It shows here that your port request has already been completed. Is your phone now working? Just let us know for further assistance. Thanks.