Straight Talk Wireless Forums

I had some problems with my almost new Andriod phone this weekend, it's working now. But in the process I spoke to the "Android Department" three times. Each time the rep (three different reps) swore to me that my phone would NOT work outside my zip code??? I was very careful ask them, "do you mean that if I travel to another state my phone will not work?" In two cases they responded yes, in the third case the response was "it will not work correctly." ??? The third guy even claimed that my phone will only work with one cell phone tower. He said " that's the difference between pre-paid and contract phones." If I want to use my phone anywhere except at home I need to get a phone with a contract." I explained to him that I had owned pre-paid phones from other companies that worked outside one tower, he said he was speaking of Straighttalk only but refused to say it applied to Straightalk only and kept claiming that was how pre-paid phones work.

I have not travelled out of state yet but I have left my zip code and the phone seems to work fine. Is this true? If not, why does the entire Andriod Department seem to believe this?

Hi motmark. My name is Straight Talk John and I will be addressing your query. Straight talk Android phones run off Sprint towers. We all know that Sprint does not provide coverage nationwide, you can go to other zip code or states and use your phone as long there is Sprint prepaid coverage. Thank you!

I was pretty sure that was the case, thanks for confirming. The question remains, why does the Andriod Department believe otherwise? This was not a simple accident, I asked very explicit questions to three different reps and got the same response each time.

motmark, my name is StraightTalk Marianne. We are sorry for the miscommunication. This issue has been addressed to the department to take action regarding this matter. Thank you for extending this information to us.