PIN not valid

[ccullip]

Just bought a card from Walmart for $30 for 100o minutes/texts/30mb DATA and when I either call the 1800 number to add it says i have to go through customer service. Wait 10 mInutes on hold and the tech on the line says the pin is invalid and says go back to Walmart who in return tells me go to talk to StraightTalk to get resolved. I bought a card for $30 for which I cant use and neither Walmart nor You (Straight Talk) can help or give me any minutes. So am I just out $30 because no one wants to help and some computer says the card is already been used when it has not. The only time it was used is when i called the Straighttalk line to activate and the automated voice said I had to talk to customer after entering my phone number and pin off card. They said go back to Walmart which i did and Walmart said it already been used and they cant help me. So what do I do to get my minutes, my phone service end date expires tonight at midnight. Can anyone help???

[Debbie_ST]

Hi ccullip. My name is Straight Talk Debbie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.

[sally.lynn96]

I am trying to activate my new ST phone using my current Tracfone number. My new phone is showing up on my account, but when I try and activate it, it says my Service PIN has already been used! Brand new phone and service card and I can't get anywhere! PLEASE HELP!
And P.S....I can't reply to private messages on this website!

[ST - Katie]

Hi sally.lynn96,
My name is ST Katie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

[ST - Debrah]

Hi sally.lynn96. My name is Straight Talk Debrah. Please create one more post to enable private messaging. Thanks.

[jgarc7292]

Just bought a card from Walmart for $30 for 100o minutes/texts/30mb DATA and when I either call the 1800 number to add it says i have to go through customer service. Wait 10 mInutes on hold and the tech on the line says the pin is invalid and says go back to Walmart who in return tells me go to talk to StraightTalk to get resolved. I bought a card for $30 for which I cant use and neither Walmart nor You (Straight Talk) can help or give me any minutes. So am I just out $30 because no one wants to help and some computer says the card is already been used when it has not. The only time it was used is when i called the Straighttalk line to activate and the automated voice said I had to talk to customer after entering my phone number and pin off card. They said go back to Walmart which i did and Walmart said it already been used and they cant help me. So what do I do to get my minutes, my phone service end date expires tonight at midnight. Can anyone help???

I am having this same problem.

[wright.kew]

Hi,

I went online to try and transfer my number from Verizon to Straight Talk. I plugged in the phone serial number and the Service PIN, and followed all the steps and hit submit. When I did this though, it said that a system error had occurred and to try again. So I went to start the process over again and when I typed in my Service PIN, it said that it was invalid because it had already been used. So I called customer service and it seemed like the issue was resolved. I was told to turn my phone on and off and try to make a call. The phone said "Not registered on network" and I'm guessing it is because of the invalid pin. But I never got to use it! All that happened was a system error. Hopefully I'm not out 45 dollars because of a system error, I didn't even get to use the card and can't activate my phone.

[ST - Larry]

We apologize for the trouble wright.kew. We need to take this issue offline so we can address it further. We will contact you directly with a private message. Thank you.

[ST - Larry]

Just bought a card from Walmart for $30 for 100o minutes/texts/30mb DATA and when I either call the 1800 number to add it says i have to go through customer service. Wait 10 mInutes on hold and the tech on the line says the pin is invalid and says go back to Walmart who in return tells me go to talk to StraightTalk to get resolved. I bought a card for $30 for which I cant use and neither Walmart nor You (Straight Talk) can help or give me any minutes. So am I just out $30 because no one wants to help and some computer says the card is already been used when it has not. The only time it was used is when i called the Straighttalk line to activate and the automated voice said I had to talk to customer after entering my phone number and pin off card. They said go back to Walmart which i did and Walmart said it already been used and they cant help me. So what do I do to get my minutes, my phone service end date expires tonight at midnight. Can anyone help???

I am having this same problem.

Hi jgarc7292. My name is Straight Talk Larry. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.

[Dubs664]

I am having the same issue. I bought a 45 dollar service pin straight from the website and it was invalid. I called customer service and was told I would have to purchase a new one. That makes me very angry because it shouldn't be invalid. But I went ahead and bought a new one and the end of the transaction it said error but I was still charged. So now I am waiting to see if I get service. I will take my business elsewhere if I am falsely charged this time.