Phone deactivation

[kross51372]

I have had Straight Talk for a few years now. I used to be able to refill when I was able to. Now Straight Talk deactivates my phone within a few days of my service ending. I thought the whole point of Straight Talk was pay as you go? I can't afford to refill any quicker and I am tired of having to reactivate my phone each time I go to refill it. I really wish Straight Talk would quit deactivating my phone. And only do it when I request them to. I used to be able to go pay check to pay check. Now if I don't refill it within a matter of days my phone is deactivated. I am also tired of the "reminder calls" and text messages. I know when my service is about to end I just don't have the money to refill right away!

[ST-Mary Ann]

Hi kross51372. I apologize for the inconvenience. Let me help you. We need to take this issue offline so I can address it further. Please check your forum inbox for the message that I have sent. Thank you.

ST Mary Ann

[Straighttalkmommy]

I need help with my phone ASAP!!! My phone isn't supposed to deactivate until 8/31/2016 but sometime yesterday or last night it said "no service add air time by 8/31/2016 or Service Ends". It won't even let me call straight talk directly from my phone. I am livid!!!!! I'm looking for a job but if my phone is off I won't get any calls from employers! PLEASE HELP ASAP!!!

[ST-Mary Ann]

Hi Straighttalkmommy! My name is Straight Talk Mary Ann. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

[lbrumley8]

I tried to reload my service and i have turned it on and off a bunch to keep trying and it just keeps saying my service is deactivated.

[ST-Mary Ann]

Hi lbrumley8! My name is Straight Talk Mary Ann. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.