Phone can not be re-activated

[simonkuipers]

Dear support,

after a longer stay outside from the states I bought a new plan yesterday to refill my phone.
The account said it was accepted but I can not place phone calls or using the LTE connection.

I rebooted my phone several times now and also updated the data settings. So, please help me.

Thanks,
Simon

[ST-Mary Ann]

Hi simonkuipers! My name is Straight Talk Mary Ann. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.