Prl update=no lte service

[Fatalpanda]

I have two samsung galaxy s6 phone. I did a prl update (*228)on my phone and lost all lte signal. I'm still able to connect to 3g. When I talk to a rep they tell me to update the prl though the phones settings menu... this is not an option on this model. What can I do to return my lte service? I have already talked to a rep and was told to update my apn settings. If I'm not mistaken cdma phone don't have that.

[ST-Mary Ann]

Hi Fatalpanda! My name is Straight Talk Mary Ann. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

[diablo1273]

I am experiencing the same issue on my samsung galaxy s4. I have spoken to a few representatives and they have been unable to resolve the issue.

[ST-Jean]

Hi! My name is Straight Talk Jean. Sorry that you’re having a problem. I will contact you directly with a private message. Thank you.

[sapplegater]

I am having this same issue with a Samsung Galaxy E5 please help.

[ST - Larry]

Hi sapplegater. My name is Straight Talk Larry. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.