ST-Kurt wrote:Hi stguy! We can further help you by sending us a private message. Please send us a private message with your account information to check the account and fix the issue. Thank you.
Straight Talk Kurt
Janet: Good Day! My name is Janet. How can I help you?
Michael: Hello, I posted to the straight talk forum and ST-Kurt said we needed to chat about the issue I'm having
Janet: What seems to be your problem, Michael?
Michael: My phone keeps connecting to the American Roaming Network and I don't want it to
Janet: I see. Let me check your account. Please allow me one moment.
Janet: What did you hear when you attempt to make a local call?
Michael: You are roaming. To purchase a pin number on the american roaming network please press 1...
Michael: I've had this issue several times, and called in about it several times and nobody seems to be able to anything about it, so i figured i would post on the forums and see if others experience the same issues, and if they have found a resolution.
Janet: Did you follow the 10-digit dialing pattern?
Michael: like dialing a phone number right?
Janet: Yes, Michael.
Michael: This happens at certain locations... my phone connects to these towers instead of just not having service.
Janet: What is your current state and ZIP code?
Michael: Wisconsin #####
Janet: Please bear with me as I check further information on your account.
Janet: What is your phone model?
Michael: Samsung Galaxy s4 SCH i545
Janet: Please take the SIM card out from the phone. Then, reinsert it. Turn on the phone and make a call. Let me know what happens.
Michael: I've done all of that before... it keeps re occcuring in these locations when I am there. I want to find out how to get my phone to not connect to the towers so I don't have to reboot it every time I'm there.
Michael: I'm not having the problem right at this moment, this is just an ongoing irritation over several months.
Janet: I cannot provide you a detailed resolution of this issue. Your account is well-programmed in our end.
Michael: As far as I understand it, my phone has a list of towers it will or will not connect to in it. It seems like it should be able to be setup to exclude the towers for the American Roaming Network so that my phone won't connect. I would rather have no service in these locations than have it look like I do and not be able to make a call.
Michael: Is there any way to escalate this support issue?
Janet: Yes, Michael. I will have to escalate this issue to the upper management. Please provide me with your complete name and contact phone number.
[03:47 PM] Michael: Thank you very much!! My name is _____ and my phone number is ___________
[03:47 PM] Janet: You are welcome. Is there anything else that I can assist you with?
[03:49 PM] Michael: No, you have been helpful. Have a good afternoon.
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