Device/sim card not appearing on account

[deankasey]

Hello,
I have been using StraightTalk for more than a year now with automatic payments to my credit card. However, I was recently issued a new credit card but failed to update this on my account before my service was turned off. However, now when I log into my Straight Talk account, my phone/sim does not appear, nor do any past transactions. I have also tried to enter my phone and serial number to view its status but to only receive an error message. This is my only phone, so I am not able to call the a service representative. Your help is much appreciated.

Thanks,
Kasey

[ST-Kurt]

Hi Kasey! Our apology for this matter. I am Straight Talk Kurt. We need to take this issue offline so I can address it. I will contact you directly with a private message. Thanks!