Cellular data very slow/not working...

[15kaspen]

About two months ago, I bought an iPhone 5s through Straight Talk on the "Unlimited" plan. Up until last week, my data was working fine and everything was quick. Last week, however, I took a road trip to Branson, Missouri, and the farther away I got from home (I live around Minneapolis, Minnesota), the worse/slower the internet got. My internet while I was in Branson was awful, and most of the time, I couldn't get any internet usage at all unless it was with wifi. The service bar was almost always full, though, and it said either "LTE" or "3G" for the entire trip. All of my friends on larger providers got service just fine. Sending and receiving calls and texts were fine, and I could sometimes get a webpage to load. But anything else—especially picture-based apps such as Facebook, Snapchat, Instagram, Twitter, and even my email—was extremely slow/not working at all. I'm home now, but my data/internet is still significantly slower. It's better than it was, but it's still taking a lot longer to load pictures and even text, and my Spotify is taking forever to connect (it never took that long before). I'm well under my 3GB cap (about 1.1 GB right now), so it should not be throttled for any reason. This whole thing is extremely irritating, and if I'd have known that type of thing would happen on an "unlimited" high-speed data plan, I would've paid more for one of the more well-known carriers. Does anyone know how I can fix this, or if there's anything I can do? Thanks!

[ST-Yvonne]

Hi 15kaspen! My name is Straight Talk Yvonne. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.

[15kaspen]

The chat is useless, and so is the number they direct me to call. Can anyone tell me anything that's actually useful?

[ST-Yvonne]

What happened when you call the number you were given?

[15kaspen]

It worked this time and I got it resolved, but last time, I was put on hold for an hour before I had to hang up to go to work.

[ST-Yvonne]

Good to know that it is working now, and our apologies for the inconvenience that you have experienced with the service. Should you need further assistance, please let us know. Thanks.

[t_blair225]

Having a similar issue my data is turned off completely and the browser states "no connection to internet", I called Straight Talk and they were no help, they just said data should be working, updated the iOS and still it's not working. I know I need I think 5 posts to receive PMs from a Straight Talk representative. So here's one of those posts.

[ST-Stacy]

Hi t_blair225! This is Straight Talk Stacy. We are sorry that you're having an issue. I will contact you directly through private message. Please check your forum inbox. Thank you!