"You Are Roaming" Messages - Unable to make calls

[Packart]

I am also having this problem. I have a galaxy s5 (Verizon edition) and have been using it with straight talk for about 3 months without any issues. As of today all calls I try to make result in the "you are roaming..." message. This almost caused me some major problems today.

[ST-Jean]

Hi Packart! My name is Straight Talk Jean. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. Thank you.

[stguy]

It looks like this problem still hasn't been fixed since my original post, and that I'm not the only one with this issue. I feel like I've had less of a problem in the past couple months with it in that it seems that when I get outside the building or the area where it says I'm roaming it seems to switch back better to the straight talk service without going in and out of airplane mode. Its interesting that Straight Talk doesn't post anything about this issue except "take this issue offline so we can chat" responses. I don't know about the rest of you, but all that leads to is having a representative walk you through removing your battery from your phone and restarting it. No solutions. Today I had this happen to me at my home which has never happened before. My wife and I are trying to decide this week if I'm going to stick with ST or go with another carrier, and before this morning I would have stayed, but this issue is annoying.

[ST-Mary Ann]

Hi stguy. I'm sorry to hear that you're having the same issue. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

ST Mary Ann

[Bmcclurkin]

I've been having the same problem for a couple of months now...I've decided that I'm leaving ST after this month, no since in paying attention for service you can't use!!

[ST-Stacy]

Hi! Bmcclurkin! This is Straight Talk Stacy. I am sorry that you're having an issue. I will contact you directly through private message. Please check your forum inbox. Thank you!

[stguy]

Unfortunately I won't have an answer on the resolution of this for all of you. I got a good deal on switching to a standard carrier so I'm in the process of porting my number from Straight Talk to a new phone.

Its kinda sad because I was happy with the service except for this issue. Customer service repeatedly telling people to chat with them in a private message isn't the way, in my opinion, to handle a widespread problem with your service. At a minimum you could post instructions here on what YOU believe will solve the issues (taking the battery out and rebooting phone) for people to try first. This way people can do their own troubleshooting before they waste an hour or two on a chat or phone call. I hope that this issue does get resolved and maybe someday I'll be back.

[ST-Jean]

Hi stguy! My name is Straight Talk Jean. Issues will be taken offline if it's necessary for us to gather some account information to resolve the issue. We do not encourage customers to post their personal and account information in public, for security reasons. We post answers for general inquiries and questions that do not require us to check and investigate on the customer's account. Please check your Forum inbox for a message. Thank you.

[truckers58wife]

I have a Samsung galaxy s5 that I bought from walmart it is a straight talk phone that also does this and I have called straight talk also with little results it keeps saying "you are roaming in order to make a call you must purchase a pin from your carrier" and it does it in places where I've always had service with other straight talk phones

[ST-Yvonne]

I have a Samsung galaxy s5 that I bought from walmart it is a straight talk phone that also does this and I have called straight talk also with little results it keeps saying "you are roaming in order to make a call you must purchase a pin from your carrier" and it does it in places where I've always had service with other straight talk phones

Hi truckers58wife. name is Straight Talk Yvonne. We apologize for the inconvenience that this is causing you. We are willing to assist you through this channel. Unfortunately, we need to address your concern privately since the account information is needed so we can better assist you in fixing the issue. I've sent you a private message in your Forum inbox so please check it. The Forum inbox is located at the upper left corner of this Forum beside the User Control Panel. Thanks.