You are not authorized to use this cellular service

[Cleopatra]

I have signal. I can text, I can get on line, but I can't call. When I try to call I get the message "you ate not authorized to use this cell service". What is wrong and how do I fix it?

[alita]

Hi Cleopatra. My name is Straight Talk Alita. Sorry that you’re having a problem. We need to check your account offline. Please check your Forum inbox for a private message. Thank you.

[chriskeene1]

I've been getting this same message lately, was there a fix for this?

[ST - Larry]

Hi chriskeene1. I'm Straight Talk Larry. I'm sorry for the trouble this has caused you. We'll review your account and further investigate what happened with your phone service. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[springerlisa2014]

Hi, I am having this same issue. I can receive and send text messages but when I try to make a call I get "we are sorry but you not authorized to use this cellular service. Please contact your home carrier for more information." My service doesn't end until Dec. 8th!

[ST - Larry]

Hi springerlisa2014. My name is Straight Talk Larry. I'm sorry that you're having a problem. We will check if your phone is properly provisioned in the system. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[RenaF]

Received my new phone yesterday, set it up with new sim. Driving home I attempted to make a call and got the message"you are not authorized to use this cellular service" I have had Straight talk for 3+years, never had any type of issue with making a call until now. Apparently they do not know what the issue is, any help would be greatly appreciated!

[ST - Mark]

Hi RenaF. My name is Straight Talk Mark. We're truly sorry to her that you are having an issue when making a call. As one of our long time customers, we do not mean to make you feel this way. We greatly value your patronage to our service. To further assist you, we will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.