You are not authorized to use this cellular service

You are not authorized to use this cellular service

Postby Cleopatra » Mon May 22, 2017 7:04 pm

I have signal. I can text, I can get on line, but I can't call. When I try to call I get the message "you ate not authorized to use this cell service". What is wrong and how do I fix it?
Cleopatra
 
Posts: 1
Joined: Mon May 22, 2017 6:58 pm

Re: You are not authorized to use this cellular service

Postby alita » Mon May 22, 2017 7:08 pm

Hi Cleopatra. My name is Straight Talk Alita. Sorry that you’re having a problem. We need to check your account offline. Please check your Forum inbox for a private message. Thank you.
alita
 
Posts: 1267
Joined: Mon Mar 21, 2011 8:02 pm

Re: You are not authorized to use this cellular service

Postby chriskeene1 » Fri Oct 11, 2019 9:19 pm

I've been getting this same message lately, was there a fix for this?
chriskeene1
 
Posts: 2
Joined: Fri Oct 11, 2019 9:16 pm

Re: You are not authorized to use this cellular service

Postby ST - Larry » Sat Oct 12, 2019 8:49 am

Hi chriskeene1. I'm Straight Talk Larry. I'm sorry for the trouble this has caused you. We'll review your account and further investigate what happened with your phone service. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
ST - Larry
 
Posts: 5658
Joined: Tue Nov 22, 2011 11:14 am

Re: You are not authorized to use this cellular service

Postby springerlisa2014 » Tue Nov 26, 2019 10:07 pm

Hi, I am having this same issue. I can receive and send text messages but when I try to make a call I get "we are sorry but you not authorized to use this cellular service. Please contact your home carrier for more information." My service doesn't end until Dec. 8th!
springerlisa2014
 
Posts: 1
Joined: Tue Nov 26, 2019 9:56 pm

Re: You are not authorized to use this cellular service

Postby ST - Larry » Fri Nov 29, 2019 4:36 pm

Hi springerlisa2014. My name is Straight Talk Larry. I'm sorry that you're having a problem. We will check if your phone is properly provisioned in the system. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
ST - Larry
 
Posts: 5658
Joined: Tue Nov 22, 2011 11:14 am

Re: You are not authorized to use this cellular service

Postby RenaF » Thu Jun 11, 2020 9:59 am

Received my new phone yesterday, set it up with new sim. Driving home I attempted to make a call and got the message"you are not authorized to use this cellular service" I have had Straight talk for 3+years, never had any type of issue with making a call until now. Apparently they do not know what the issue is, any help would be greatly appreciated!
RenaF
 
Posts: 1
Joined: Thu Jun 11, 2020 9:46 am

Re: You are not authorized to use this cellular service

Postby ST - Mark » Sat Jun 13, 2020 10:00 am

Hi RenaF. My name is Straight Talk Mark. We're truly sorry to her that you are having an issue when making a call. As one of our long time customers, we do not mean to make you feel this way. We greatly value your patronage to our service. To further assist you, we will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.
ST - Mark
 
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Joined: Thu Jun 14, 2012 11:46 am


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