You are not authorized to use this cellular service

You are not authorized to use this cellular service

Postby Cleopatra » Mon May 22, 2017 7:04 pm

I have signal. I can text, I can get on line, but I can't call. When I try to call I get the message "you ate not authorized to use this cell service". What is wrong and how do I fix it?
Cleopatra
 
Posts: 1
Joined: Mon May 22, 2017 6:58 pm

Re: You are not authorized to use this cellular service

Postby alita » Mon May 22, 2017 7:08 pm

Hi Cleopatra. My name is Straight Talk Alita. Sorry that you’re having a problem. We need to check your account offline. Please check your Forum inbox for a private message. Thank you.
alita
 
Posts: 1267
Joined: Mon Mar 21, 2011 8:02 pm

Re: You are not authorized to use this cellular service

Postby chriskeene1 » Fri Oct 11, 2019 9:19 pm

I've been getting this same message lately, was there a fix for this?
chriskeene1
 
Posts: 2
Joined: Fri Oct 11, 2019 9:16 pm

Re: You are not authorized to use this cellular service

Postby ST - Larry » Sat Oct 12, 2019 8:49 am

Hi chriskeene1. I'm Straight Talk Larry. I'm sorry for the trouble this has caused you. We'll review your account and further investigate what happened with your phone service. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
ST - Larry
 
Posts: 5658
Joined: Tue Nov 22, 2011 11:14 am

Re: You are not authorized to use this cellular service

Postby springerlisa2014 » Tue Nov 26, 2019 10:07 pm

Hi, I am having this same issue. I can receive and send text messages but when I try to make a call I get "we are sorry but you not authorized to use this cellular service. Please contact your home carrier for more information." My service doesn't end until Dec. 8th!
springerlisa2014
 
Posts: 1
Joined: Tue Nov 26, 2019 9:56 pm

Re: You are not authorized to use this cellular service

Postby ST - Larry » Fri Nov 29, 2019 4:36 pm

Hi springerlisa2014. My name is Straight Talk Larry. I'm sorry that you're having a problem. We will check if your phone is properly provisioned in the system. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
ST - Larry
 
Posts: 5658
Joined: Tue Nov 22, 2011 11:14 am


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