"You Are Roaming" Messages - Unable to make calls

Re: "You Are Roaming" Messages - Unable to make calls

Postby ST - Larry » Thu Jun 20, 2019 8:19 am

Hi sparkyape. I'm Straight Talk Larry. I sincerely apologize for the unpleasant experience that you had with our service. We would like to discuss the details of the issue, so that we can address it immediately. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
ST - Larry
 
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Re: "You Are Roaming" Messages - Unable to make calls

Postby twherewolf » Mon Jul 22, 2019 5:55 pm

I have the exact same issue, down to my wife's identical phone/settings working while mine does not. Have spent hours and hours on the phone with ST technicians doing the same diagnostic procedures over and over without fixing the problem.
twherewolf
 
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Joined: Mon Jul 22, 2019 5:08 pm

Re: "You Are Roaming" Messages - Unable to make calls

Postby ST - Larry » Tue Jul 23, 2019 8:24 am

Hi twherewolf. I'm Straight Talk Larry. I'm sorry that you're experiencing issues with your phone service. We'll review your account and check if it's properly provisioned in the system. Kindly check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
ST - Larry
 
Posts: 5622
Joined: Tue Nov 22, 2011 11:14 am

Re: "You Are Roaming" Messages - Unable to make calls

Postby swishewk » Tue Oct 08, 2019 12:05 am

I have the Same problem. Two identical phones but one today cannot make outgoing call. All incoming calls go straight to VM. No problem sending or receiving TXT messages. No problem with LTE data. Over a year ago both phones started getting the You Are roaming when making an out going call. That time I was fortunate to actually get a real tech support person who was able to fix the problem on BOTH PHONES. Today I spent 5 hours with multiple technicians but NOBODY can fix the issue. The last step they wanted was to reset all settings and content which I did after backing it up. I set up the the new phone and did a restore from iCloud but after restarting my phone I got the same you are roaming I been a ST customer for 7 years but there tech support is a real problem. I guess I will have to switch to Verizon.
swishewk
 
Posts: 7
Joined: Tue Jul 02, 2013 2:20 pm

Re: "You Are Roaming" Messages - Unable to make calls

Postby swishewk » Tue Oct 08, 2019 10:44 pm

I have the identical issue. Can someone please help me? I spent 5 hours with ST Technical Support but to no avail.
MPKEASE HELP

I HAVE BEEN A ST CUSTOMER FOR 5 years.
swishewk
 
Posts: 7
Joined: Tue Jul 02, 2013 2:20 pm

Re: "You Are Roaming" Messages - Unable to make calls

Postby ST - Larry » Sat Oct 12, 2019 2:16 pm

Hi swishewk. I'm Straight Talk Larry. Thank you for being a loyal customer over the years, and I'm sorry that you are having some problems. We'll review your account and further investigate what happened with your phone service. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
ST - Larry
 
Posts: 5622
Joined: Tue Nov 22, 2011 11:14 am

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