Help*** My phone is working but online it shows inactive

[bniedemeier]

I set up straight talk a couple of days ago on 3 phones with auto refill. However, when I went online to look at my account, it is showing inactive on one of my phones. The phone is working just fine though. Whenever, I try to do anything with it , it tells me that I must activate the phone. Please help. I have had my phone number for 7 years and ported it to straight talk. I really don't want to lose my number.

[Debbie_ST]

Hi bniedemeier. My name is Straight Talk Debbie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thank you.