Spoke to 7 separate Chat Agents starting 9/18-9/22

[firmman]

My data was throttled early during my pay cycle. My new cycle starting 9/18 and was paid for through the automatic renewal, but my LTE has never returned. I have an iPhone 5

Without blasting the agents that "helped" me, as I have saved the convos, I would like to know if anyone has ever experienced this or is currently experiencing this. I am in and around NYC everyday

P.S.: I have deleted and reinstalled the Straight Talk profile over 9000 times, Enable LTE is 100% checked, Data Roaming is OFF, attempted this on both i0s7 and ios8

I cannot deal with the "3G" service any longer, as it is definitely not 3G speeds and is essentially useless other than to send standard media-less text messages.

Seriously contemplating making the move to TMobile after research on the customer service ST provides, or lack there of. I can get the exact same $45 plan except it includes free music streaming from select music streaming apps (pandora, spotify, etc) so I do not see the use the purpose of staying here. The hassle to switch is the only thing stopping me and before this issue, I was very pleased with my service.

[ST-Stacy]

Hi firmman! This is Straight Talk Stacy. We are sorry that you're having an issue. I will contact you directly through private message. Please check your forum inbox. Thank you!

[ST-Stacy]

test 3

[firmman]

have not received a PM yet

[firmman]

I have no PM's

[ST-Stacy]

Hi firmman! You need to post five times in order to enable the private messaging option. Once done, you can reply to the private message that we've sent to you.

[CryanC10]

Did you ever figure out a solution to this problem? I'm about to switch carriers for the same reason. My LTE never returned as promised.

[Debbie_ST]

Hi CryanC10. My name is Straight Talk Debbie. Sorry that you’re having a problem. Please check your inbox for a message. Thank you.