Yes, I agree I am in a similar situation where I placed an overnight order for a SIM card and a $45 unlimited plan for my Samsung Galaxy Note (which I purchased at full price - unsubsidized) and received it Friday, June 15, 2012. Since then it has been a nightmare. Today is Monday, June 18, 2012, and my phone still displays, "SIM not provisioned MM#2." I went the whole weekend (including Father's Day) without a functioning phone and after placing a call around noon time - Sunday June 17, 2012 - to Straight Talk's customer support, who assured me that my SIM card would be activated in 3 or 4 hours. Well, obviously this did not happen and it is completely unacceptable. I contacted customer support again, this time via email earlier this morning in order to solve this problem as soon as possible. If I do not have this resolved by 5 pm (EST) - June 18, 2012 - I will be requesting an immediate refund and will seek service elsewhere.
I have a business to run and Straight Talk needs to understand that when their customers place an order to be shipped overnight for their product/services, they expect,"a sense of urgency," and expect to receive that product/service the next day, up and running; And if there are any problems, customers expect their customer support staff to be competent enough to understand the problem and also take into account this "sense of urgency" or else they will lose customers quickly, no matter how competitively their product/service is priced at, we as customers demand that the product/service we are purchasing actually works.