Straight Talk Wireless Forums

Well from the looks of it I'm not the only idiot that activated the wrong SIM card on the BYOP plan. I guess this old guy got confused by the whole Sprint/T-Mobile merger. I was a Sprint customer but installed the T-Mobile card by mistake. Apparently in small print "used Sprint phones" should have used the Verizon card. I have an iPhone 8 Plus. Any wizards out there have any solutions? I stumped Freddy in Customer Support. Thanks

Hi BigDaddyK. My name is Straight Talk Mark. We're sorry to hear that. We will be glad to help you with your issue. To further assist you, we need to take this issue offline so we can address it further. We will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.