Bought wrong provider card - service plan linked to SIM

Bought wrong provider card - service plan linked to SIM

Postby algiers » Fri May 15, 2020 4:24 pm

Hello, I purchased an AT&T sim card by accident. I need a Verizon card. Since the service plan is linked to the AT&T card, I cannot use it. How do I get access to the service plan that I purchased on the AT&T card once I receive my Verizon SIM card.

Thanks
Jon
algiers
 
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Re: Bought wrong provider card - service plan linked to SIM

Postby ST - Mark » Sun May 17, 2020 3:00 pm

Hi algiers. My name is Straight Talk Mark. Sorry to hear that you are caught in this situation. We will just need to update your account with your new SIM card. Once you have received your new SIM card, please let us know or you can also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you for your inquiry.
ST - Mark
 
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