Bring Your Own Phone/Activating SIM issues

[pipp]

I just received a new SIM card which I ordered directly from StraightTalk for the "BYOP" ATT compatible setup.
After following the normal procedures to attempt to activate the ATT SIM with their provided "substitute serial number" which came with the new ATT compatible SIM card, as well as the actual phone service pin# requested, I get the following alert/notice:
"The serial number/phone number you entered does not belong to Straight Talk phone, please check your serial number / phone number and try again."

The main StraightTalk website seems not functioning well at all of late and is very slow and "buggy"

I would appreciate if there some way I can get some support on this.

Thanks

[alita]

Hi pipp. My name is Straight Talk Alita. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thank you.

[ace22286]

I am getting this error too. The serial number / phone number you entered does not belong to Straight Talk phone please check your serial number / phone number and try again. I just ordered the sim day before yesterday and it was overnighted to me and this morning I am following the instructions perfectly and getting the error. Please help!!!!!

[Che_ST]

Hi ace22286. My name is ST Che and I'll be addressing your concern. For me to assist you further, we need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks!

[M1sticangel_08]

Why has this issue not been answered on here? I am getting the SAME exact message. I just received my sim card today and was really excited to set up my new phone but I just keep getting the alert -- " The serial number / phone number you entered does not belong to Straight Talk phone, please check your serial number / phone number and try again." I am following all the instructions. What is going on here?

[ST - Mark]

Hi M1sticangel_08. My name is Straight Talk Mark. Sorry that you’re having a problem. We need to take your issue offline for security reason since we will be asking some information on your account. I will contact you directly with a private message. Thanks.

[colemanvzw]

I am getting the same error on 2 SIM's I bought online direct from StraightTalk. Very aggravating!

[karirigsby]

Same issue. BYOP has me stuck on portlet unavailable and stuck in the process

[karirigsby]

Same issue. BYOP has me stuck on portlet unavailable and stuck in the process

[ST - Mark]

Hi colemanvzw. My name is Straight Talk Mark. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.