Bring Your Own Phone/Activating SIM issues

[ST - Mark]

Hi RaysWayz. My name is Straight Talk Mark. Sorry that you’re having a problem. We need to take this issue offline for security reason since we will be asking some information on your account. I have sent you a message. Kindly check your Forum inbox. Thanks.

[Morzana]

Same problem

[ST - Larry]

Hi Morzana. My name is Straight Talk Larry. We apologize for the trouble. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.

[tsivert1023]

I activated the wrong sim, I activated the ATT sim and needed the Verizon sim. Can anyone help?
Thanks

[ST - Larry]

Hi tsivert1023. I'm Straight Talk Larry. We apologize for the trouble. Let us help you activate the phone. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[Thunder56]

I attempted to switch my unlocked phone to Straight Talk last night. I bought a SIM kit with plan at the local store and put a new SIM in my phone. However, when I put the SIM number and my IMEI number in, the site told me I didn't need the new SIM and should put the old one back in, which I did. Something doesn't seem right about that. Now I've activated the new Straight Talk plan but I don't know that my phone is properly changed over.

How do I find out and/or what do I do now?
I feel like if the right thing to do is put the new SIM in, I might not be able to connect to my now activated plan.

[ST - Larry]

Hi Thunder56. I'm Straight Talk Larry. I'm sorry for the trouble this has caused you. We'll help you check the status of your phone to provide you the proper troubleshooting procedure. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[Runtriz]

Hi Larry, I see you are helping a lot of people with this same issue. I need some assistance with bringing over an unlocked phone that your site rejects the IMEI for because it is not in your database. I need to purchase a new Straight talk sim card and I want to make sure I get the correct one please and thank you. You can email me directly at Fallon@runtriz.com as I don't have access to the inbox feature here on the forum as I just created my account today when I saw this thread full of people having the same identical problem as me. Thank you!

[ST - Larry]

Hi Runtriz. I'm Straight Talk Larry. I read your post and I want to help you. We'll help you verify the IMEI. We need to take this issue offline so we can address it further. Please check your forum inbox for a message. Click on "New Message" beside User Control Panel to view your forum inbox. Be advised that you need at least five approved posts to replay forum private message. Thank you.