Bring Your Own Phone/Activating SIM issues

Re: Bring Your Own Phone/Activating SIM issues

Postby ST-Yvonne » Tue Jan 24, 2017 9:29 am

bypolr wrote:I'm having the same problem... I have an LG X Power (LS755) Unlocked... I bought a activation kit and used the att compatible sim card had everything activated but when it goes to configure phone for voice and data it fails... Saying Network can't be reached.... Please help...

Hi, bypolr. My name is Straight Talk Yvonne. We apologize for the inconvenience that you have experienced with the service. We'd like to help you get your concerns addressed immediately. I will contact you directly with a private message so we can better assist you with your concern. Please check your Forum inbox for a message and access the chat link we sent you. Our chat support is available 24/7. Thank you.
ST-Yvonne
 
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The phone number you entered doesn’t belong to a Straight Ta

Postby jcbarciayahoo » Sat Feb 11, 2017 6:25 pm

My phone was disconnected a couple of days ago because of change of an addressor my CC, I tried to refill the same day and keeps giving me this error "The phone number you entered doesn’t belong to a Straight Talk phone" and its also giving me errors online. I call Costumer support and the rep didn't know much about the issue.
jcbarciayahoo
 
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Re: Bring Your Own Phone/Activating SIM issues

Postby alita » Sat Feb 11, 2017 6:26 pm

Hi jcbarciayahoo. My name is Straight Talk Alita. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thank you.
alita
 
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Re: Bring Your Own Phone/Activating SIM issues

Postby Cjones95 » Fri Mar 31, 2017 1:41 am

I have a Boost Mobile phone that had service but i was told that i could switch to straight talk using the BYOP kit from straight talk. I bought the kit 50.00 dollars and know it is saying my phone is not compatible.. Now im stuck with a kit and by the looks of research its not refundable. Please help me!!
Cjones95
 
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Re: Bring Your Own Phone/Activating SIM issues

Postby ST - Felice » Fri Mar 31, 2017 7:53 am

Hi Cjones95. My name is Straight Talk Felice. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thank you.
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Re: Bring Your Own Phone/Activating SIM issues

Postby teh » Mon Aug 21, 2017 12:33 am

Hi,

Just activated the at&t nano byop sim for my iphone 7, but it display no service with the sim in. Please help me.
teh
 
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Joined: Mon Aug 21, 2017 12:27 am

Re: Bring Your Own Phone/Activating SIM issues

Postby ST - Felice » Mon Aug 21, 2017 7:54 am

Hi teh. My name is Straight Talk Felice. Please check your Forum inbox for assistance.
ST - Felice
 
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Re: Bring Your Own Phone/Activating SIM issues

Postby kelmac » Wed Oct 11, 2017 10:35 pm

I just purchased the byop pack after the website told me that my phone was compatiable. Then getting home and after inserting the sim into my phone learning that the phone was not compatiable. Now i would like a refund for this useless package that i just bought
kelmac
 
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Joined: Wed Oct 11, 2017 10:28 pm

Re: Bring Your Own Phone/Activating SIM issues

Postby ST - Felice » Fri Oct 13, 2017 2:54 pm

Hi kelmac. My name is Straight Talk Felice. Sorry to hear about your issue. Please check your Forum inbox for assistance.
ST - Felice
 
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Re: Bring Your Own Phone/Activating SIM issues

Postby RaysWayz » Sun Dec 17, 2017 10:41 pm

I am getting the same error: "The Phone Number you entered does not belong to Straight Talk. Please check the number and try again."

This is getting ridiculous! Why isn't there a solution POSTED ONLINE for this? Instead, reps tell you to take it private where you wait OVER A WEEK for activation. Guess what? This doesn't happen with other carriers. Maybe Straight Talk should send some techs over to the others and see why they don't have any issues.

I have tried adding the new SIM card to my account and I have tried activating it from the main page. As soon as it asks for the IMEI/MEID number, it gets stuck with "We're experiencing longer than normal wait times to verify your information. Please try back at a later time." Except... it's been doing this for almost a WEEK.

I really am about to say goodbye and go with another prepaid carrier. I may pay a little more, but the service will be there.
RaysWayz
 
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