ERROR: mobile network not available

[PhoneFrustrations]

Woke up this a.m. Got in a traffic jam - went to call boss and I received the above error: mobile network not available. My phone is a Samsung Proclaim. It uses the Verizon network/towers. I was on the phone FORTY-FIVE MINUTES and nothing was fixed. We were disconnected. I called back and grew tired of waiting. Can anyone help me please? Thank you.

[Shelly_ST]

Hi, PhoneFrustrations. My name is StraightTalk Shelly. Sorry that you're having a problem. I will try to help you. I will contact you directly with a private message so I can address it further. Thank you.

[PhoneFrustrations]

Shelly, so glad to see your response on here. Do you need my home e-mail address??? Or, home phone number??? Let me know how to communicate with you. I am kinda desperate without my phone.

[PhoneFrustrations]

Shelly, I am desperate to get my phone working again. Please let me know how we need to communicate please. E-mail, home phone? You name it! I have not had a working phone since Thursday night. Is there a way to "update towers"? I am not sure how to fix this error.

[PhoneFrustrations]

Shelly, how are you going to contact me?

[Anne_ST]

Hi PhoneFrustrations. My name is Straight Talk Anne. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly through a private message and you will receive a confirmation on the e-mail address you provided when you signed up for this forum. Thanks.

[kpersons269]

Did anyone ever contact you?

[danielle_wrisley]

I have been a straight talk customer for a long time. I've had little to no problems & love it; until buying my first Samsumg Galaxy Proclaim. I had this same issue Im having now. With no warranty and limited assistance, After not being able to fix it, I purchased my current Proclaim. As of yesterday, everything was perfect. I set it charging while I napped, I woke up to a small white circular symbol with a line through it (like a no smoking sign), found when I went to place a call a error message appeared with "No Mobile Service Available" I contacted customer support, manually reset my phone, they reset it, pulled the SD card, Replaced the SD card. No change...Verizon specialist was supposed to contact me & that didnt happen. As a single Mother who uses this phone as my only contact with school for emergencies, with all my business clients I clean for as my only income...Im paniking. I cant afford to spend another $200 on top of the $400 I've already spent, which doesnt include SD cards and Service Plans (one I currently cant use) Please someone help before I have to spend another day worrying about my daughter and my income

[danielle_wrisley]

I have been a straight talk customer for a long time. I've had little to no problems & love it; until buying my first Samsumg Galaxy Proclaim. I had this same issue Im having now. With no warranty and limited assistance, After not being able to fix it, I purchased my current Proclaim. As of yesterday, everything was perfect. I set it charging while I napped, I woke up to a small white circular symbol with a line through it (like a no smoking sign), found when I went to place a call a error message appeared with "No Mobile Service Available" I contacted customer support, manually reset my phone, they reset it, pulled the SD card, Replaced the SD card. No change...Verizon specialist was supposed to contact me & that didnt happen. As a single Mother who uses this phone as my only contact with school for emergencies, with all my business clients I clean for as my only income...Im paniking. I cant afford to spend another $200 on top of the $400 I've already spent, which doesnt include SD cards and Service Plans (one I currently cant use) Please someone help before I have to spend another day worrying about my daughter and my income

[Sophie_ST]

Hi danielle_wrisley. My name is Straight Talk Sophie. I’ve sent you a private message; please check your inbox. Thanks.