Straight Talk Wireless Forums

I have straight talk service for my daughter already. I purchased her a iPhone 5c in place of her Galaxy5s and just want to use a new SIM card and keep her number. Yesterday I inserted a T-Mobile card but it kept reading no service so I was told to purchase an AT&T card. So I purchased a new kit and when I tried to transfer service to her number it says the pin is invalid and I just purchased it. I'm upset because I have paid all this money and I want her to keep her current straight talk number. Customer service didn't help at all. They gave me a ticket number and when I check the status the system doesn't even recognize the number. I have a receipt of my purchase of the new kit. I'm extremely upset and no one will help.

Hi ncst8grad! My name is Straight Talk Mary Ann. I'm sorry to hear about this inconvenience. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.