can't access purchased ringtones on samsung lg900g

[tuliphoney]

i purchased 2 ringtones for my samsung lg900g. received the text message that they're available to download. every time i try to "retrieve" them, i can't access the internet, says connection failed.
can anyone please help me?

[ST-Mary Ann]

Hi tuliphoney! My name is Straight Talk Mary Ann. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.