Iphone 4S - Call Drop and NO 4G data service

[perftest01]

Hi,

I activated straight talk on unlocked iPhone 4S on July 1st and when purchased service, I was told by straighttalk that I will get 4G service in my area, my previous service provider was ATT and I had 4G all the time.
After getting the service activated, I never saw a 4G service it is alway 3G and straight talk respresentative has no knowledge about the issue. I was told, receiving calls and data plan working for now can't help any further.
Recently (may be one week) I see call issues, when people call me I don't get the ring but caller hears the ring and directs to voicemail. When I make calls, during the conversation either call quality drops suddenly or call itself gets dropped.

Customer servie representatives over the chat and phones are hopeless. I need a way to escalate to the managers, please provide the direct number if any.

Thanks
RD

[Che_ST]

Hi perftest01. My name is ST Che and I'll be addressing your concern. For me to assist you further, we need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks!

[wth]

same this have been happening to me. my service was great until 1 wk ago when my calls are getting dropped and when i call other people, theres no ringing tone from my phone, then it looks like the other side picks up because the timer starts but i hear nothing on my end

[Lindsay_ST]

Hi wth. My name is Straight Talk Lindsay. We are sorry for the trouble. Let me help you. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.