What's up with my Data?

[nbox46290]

I am using an HP Veer "4G" (hpsa+ actually) and am generally connected at +- 2mbps. However, generally about once a week my data magically drops to around 100 kbps for no apparent reason. I have to contact customer service (which takes about 45 minutes to get a representative IF I don't get the "we can't take your call today" message) and they ask me to restart my phone while they configure the "system" and boom it works again. Of course today I am unable to get ahold of customer service due to an "unusually high call volume" (which, by the way, isn't THAT unusual since that message is heard more than not). Meanwhile, I am stuck without an acceptable data speed for an unspecified reason or solution. Restarting doesn't work without some ST rep doing SOMETHING in "the system. I have been trying to contact ST since last night to no avail and I am never informed of a DIY solution, so I am completely powerless at this point. How can this year long + customer be satisfied? Thank you in advance.


P.S. If there is such a shortage of customer service reps, I personally know many proper English-speaking individuals who are more than capable and qualified, as well as in need of any employments positions that (obviously) need filled.

[Kxdyer]

I have only had my phone for three weeks and ive had same problem. My data speed is ridiculously slow, but now i cant even get on the internet.

[ST - Kyle]

Hi Kxdyer. My name is ST - Kyle. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.