The Real Cost to the Consumer

The Real Cost to the Consumer

Postby lawdog333 » Wed Jul 25, 2012 11:57 pm

Dear Straight Talk,



It seems like the activation procedure with a used phone phone is flawed. I have had my phone paid for with service for 2 days now but still cannot call/text or use data that I already paid for. I have read your terms thoroughly and understand I cannot get refunded for that lost time. I have messaged three different Admins on here providing all my "personal info" with only 1 response telling me to dial *22890 as if the first 10 people I talked to on the phone didn't tell me that already.

I am wondering how much lost service is costing your customers and if you even care enough to return some of that money.

In the end no matter how this may or may not be resolved I will be switching to a reputable carrier network that has live customer service not outsourced to some foreign country.


Albeit I will have a small selection but my point still stands by golly. (waves fist in the air)


6 hours later with 3 full days of service (or lack thereof) wasted...


......still no response from anyone at Straight Talk......my service days along with my money are dwindling and still have not made one call/text or used data. Hope numerous people read this and realize Straight Talk takes your money first and keeps it regardless of whether you can actually use their service in A COVERAGE AREA WITH A STRAIGHT TALK PHONE. If I was using an outside phone I understand but one your company produced?

Alas, I shall cut my losses of $45 and the cost of the phone and accept the realization and universal truth that often escapes the majority of the masses......
corporations are only for one thing: PROFIT.


If I didn't have the kind touch of Mary Jane, I would totally be pissed right now.

But as she has penetrated my brain, I am at peace.

But that won't stop me from spreading my story across this forum like wildfire. HEYOOO :D

Good day to all and to all a goodnight.
lawdog333
 
Posts: 40
Joined: Mon Jul 23, 2012 11:05 pm

Re: The Real Cost to the Consumer

Postby ocarra26 » Tue Aug 14, 2012 2:38 am

Call customer service. They compensated me for lost service but i did however just added a car
ocarra26
 
Posts: 11
Joined: Tue Aug 14, 2012 1:16 am

Re: The Real Cost to the Consumer

Postby Shelly_ST » Tue Aug 14, 2012 5:42 am

Hi, lawdog333. My name is StraightTalk Shelly. We're sorry for the trouble. Let me continue to help you. I will contact you directly with a private message. Thank you.
Shelly_ST
 
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Joined: Fri Sep 03, 2010 11:11 am


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