VOLTE alert on my ZTE maxchamp

[Love_my_ztemax]

I have the ZTE917vl through Straighttalk.

On my account at Straighttalk you have an alert I must change phones.

I very recently got this phone, and ZTE has verified the Qualcomm and Snapdragon as being VOLTE capable.


It has been my assumption that it all comes down to Straighttalk.

I called and talked with a USA Govt.agency who verified that it is a firmware upgrade issue ....with my provider (Str.talk) on my phone model..

I would like to know why you (Str.talk) insist I need another phone.
It all comes down to firmware, and if you issued the proper software upgrade for my phone, I don't have to get another phone.

Please let me know the whys, etc. and if that is a problem with Straighttalk, or the phone mfr. (ZTE) and the USGovt.were wrong.

[ST - Larry]

Hi Love_my_ztemax. I'm Straight Talk Larry. I’m very sorry that you’re having issues with our service. Let us help you sort this out and check if your phone is affected by the network upgrade. To better assist you with this matter, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[Waltd19]

I have a ZTE Z917VL as well. Alert on my straighttalk account says need to purchase new phone due to network upgrade. But Alert appeared in my old phone which was inactive. I removed the inactive phone from my account but the alert remains. Need to know if indeed the ZTE Z917VL will not work on the updated Network.. Thanks for any assistance..

[ST - Larry]

Hi Waltd19. I'm Straight Talk Larry. I read your post and I want to help you. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.