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ZTE Merit gets hot when charging and won't hold charge

PostPosted: Sun Jul 15, 2012 11:38 am
by lindamcd
I bought this reconditioned phone from Straight Talk. It will not hold a charge and I am not even talking on it. It sits in my purse and the charge depletes. I have to recharge it even though I'm not using it. I have checked to make sure my apps are not running, and they are not. When I use my car charger, it gets very hot and will not charge. Also, it takes a very long time TO charge. Do I need a new battery and if so, where do I buy one for this phone? I just bought this phone about a month ago and don't want to buy another one so soon. Any suggestions?

Re: ZTE Merit gets hot when charging and won't hold charge

PostPosted: Sun Jul 15, 2012 12:28 pm
by John
Hi lindamcd. My name is Straight Talk John and I will be addressing your concern. In order for your phone to save battery charge, please ensure that the application that are not in use are closed. In that way, you will save your battery. Please check your active application thru your Application Manager. Thanks!