phone removal

[krissi.novak]

Does anyone know how to remove a phone that is on your account but is not your phone? My mom has an account and there is a phone and number registered to her account that is not hers

[Sophie_ST]

Hi krissi.novak. My name is Straight Talk Sophie. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thanks.