Hi. My name is TracFone Jasmin and I will be addressing your question. To reset your phone just go to Menu> Settings> go to Security> If you will be asked to enter the "Lock Code", just enter the last 4 digits of your phone number or enter "0000" for the default lock code> go to Reset Default> Revert> and confirm> the phone will display "Please wait! Phone is resetting". Hope this helps. Thanks.