Changed My Number Without Consent

Changed My Number Without Consent

Postby catronmanuel » Sat Feb 13, 2021 3:30 am

Today I was switching over to an old phone to use. And it came to the part of keep your phone number or get a new one. I said keep number. But for some reason they directed me to change my number. It said in the menu that they only change your number if you actually confirm it. But I didn't confirm it and they still charged the number. No matter what I have tried to do they haven't changed it back to my me original number that I asked to keep. Please help.
catronmanuel
 
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Re: Changed My Number Without Consent

Postby ST - Mark » Wed Feb 17, 2021 2:23 pm

Hi catronmanuel. My name is Straight Talk Mark. We're sorry to hear about what happened to your phone number. We will be glad to help you recover your old phone number. To better assist you, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.
ST - Mark
 
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