IPhone 7 Plus Visual Voice Mail stopped working

[kelliej14]

My visual voice mail was woking until about 3 months ago. Now, I get texts that start with VZWVVM:SYNC=NM each time I receive a voice mail. I then have to call in to hear the message. How can I get the visual voice mail feature to start working once again. Any thoughts? I have already completed the Reset Network Settings with no response.

[ST - Mark]

Hi kelliej14. My name is Straight Talk Mark. Sorry that you’re having a problem with your phone's visual voicemail. I will contact you directly with a private message. Please check your your Forum inbox at the upper left corner beside User Control Panel where you can see (1 new message). You can use our self-service menu by simply texting the word HELP to 611611. Thanks.

[Jakeh321]

I have the same problem happening on my IPhone XR. I have also tried resetting the network settings. Can someone help me?

[ST - Mark]

Hi Jakeh321. My name is Straight Talk Mark. We're sorry to hear that you are also having this issue. We'll be happy to help you address your concern. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[Richam96]

My name is amanda and me and my husband are having issues with our phones. It's saying im sorry im unable to unauthenticate your phone. Need help. Just paid our phone bills

[ST - Mark]

Hi Richam96. My name is Straight Talk Mark. We're sorry to hear that. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.