Voicemail "Service Not Available"

Voicemail "Service Not Available"

Postby morganw » Sun Oct 13, 2019 9:26 am

Recently when I try to get my voicemail messages, I simply get the error "Sorry, the service you have requested is not currently available. Please try again later." The phone number being used for voicemail is +1-980-254-8962.
morganw
 
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Re: Voicemail "Service Not Available"

Postby ST - Larry » Sun Oct 13, 2019 12:06 pm

Hi morganw. I'm Straight Talk Larry. I'm sorry for the trouble this has caused you. We'll review your account and further investigate what happened with your phone service. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
ST - Larry
 
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Re: Voicemail "Service Not Available"

Postby jodcook42 » Fri Oct 18, 2019 9:05 am

Is there a solution to this issue yet? I am having the same problem.
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Re: Voicemail "Service Not Available"

Postby ST - Larry » Sat Oct 19, 2019 9:14 am

Hi jodcook42. I'm Straight Talk Larry. I read your post, and I'm sorry that you're having some problems. We'll review your account and further investigate what happened with your phone service. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
ST - Larry
 
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Re: Voicemail "Service Not Available"

Postby uglyradish » Tue Oct 22, 2019 5:26 pm

I have been having the same problem for over one week and would like to know how to resolve it. Nothing has changed with my phone or my settings. The voicemail just stopped working and I am missing important messages that come through while I am at work. Please post a solution as soon as Straight Talk figures out what is wrong with their service.

Thanks!
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Re: Voicemail "Service Not Available"

Postby uglyradish » Tue Oct 22, 2019 5:41 pm

I am also having the same issue for over a week now. I either get the "service not available" message mentioned by others, an automatic push to leave a message for a full mailbox, or it rings without ever connecting to the system. This is really problematic because I am missing important messages and it is impacting my work. Please post a solution as soon as Straight Talk figures out what is wrong with their system.

Thanks!
uglyradish
 
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Re: Voicemail "Service Not Available"

Postby ST - Larry » Wed Oct 23, 2019 9:26 am

Hi uglyradish. I'm Straight Talk Larry. I apologize for the inconvenience. We'll review your account and further investigate what happened to your voicemail. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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Re: Voicemail "Service Not Available"

Postby uglyradish » Wed Oct 23, 2019 10:45 pm

ST - Larry wrote:Hi uglyradish. I'm Straight Talk Larry. I apologize for the inconvenience. We'll review your account and further investigate what happened to your voicemail. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.


This is the response I received:

Re: Voicemail "Service Not Available"
Sent: Wed Oct 23, 2019 7:35 am
From: ST - Larry
To: uglyradish
Subject: Voicemail "Service Not Available"

Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ST - Larry
Posts: 5577
Joined: Tue Nov 22, 2011 9:14 am

I tried the chat before I posted on this forum and got nowhere. This is clearly not an individual user issue and needs to be addressed system-wide. Try again and let us all know what Straight Talk is doing to remedy the issue.
Thanks.
uglyradish
 
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Re: Voicemail "Service Not Available"

Postby Harryjr » Sun Jan 26, 2020 12:46 am

I have recently run into the same problem.My voicemail says customer unavailabe.Have called customer service about 20 times. They reset my voicemail and it works for a about a half hour.
Last edited by Harryjr on Tue Jan 28, 2020 9:02 pm, edited 1 time in total.
Harryjr
 
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Re: Voicemail "Service Not Available"

Postby ST - Mark » Sun Jan 26, 2020 1:57 pm

Hi Harryjr. My name is Straight Talk Mark. Sorry for the trouble this has caused you. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
ST - Mark
 
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