You are not authorized to use this cellular service

Posted:
Fri Oct 11, 2019 9:23 pm
by chriskeene1
I have been getting a message saying "You are not authorized to use this cellular service" when I try to make a call. I have full signal, and just bought a plan card for my phone.
Re: You are not authorized to use this cellular service

Posted:
Sat Oct 12, 2019 8:40 am
by ST - Larry
Hi chriskeene1. I'm Straight Talk Larry. I apologize for the inconvenience. We will check if your phone is properly provisioned in the system. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.