Unable to use Google Voice Voicemail

Unable to use Google Voice Voicemail

Postby mdezzi » Tue Oct 01, 2019 6:12 pm

I've had a Straight Talk SIM card in multiple different phone for the past 5-6 years. Up until recently (as recent as May 2019) i have been able to forward my voicemail to my Google Voice account. I got a new phone and I had someone call me and tell me that my voicemail is not set up. I am trying to forward to Google Voice using the ##004#GOOGLEVOICENUMBER code and i keep receiving the error that says "Connection problem or invalid MMI code". Is there something wrong with my SIM card? I am on a Google Pixel 3a. Has anyone been able to successfully forward to Google Voice?
mdezzi
 
Posts: 4
Joined: Thu Jun 12, 2014 10:18 pm

Re: Unable to use Google Voice Voicemail

Postby ST - Larry » Wed Oct 02, 2019 8:25 am

Hi mdezzi. I'm Straight Talk Larry. I'm sorry that you're having some problems. We'll help you address your concern. We need to take this issue offline so we can address it further. Please check your forum inbox for a message. Click on "New Message" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
ST - Larry
 
Posts: 5658
Joined: Tue Nov 22, 2011 11:14 am

Re: Unable to use Google Voice Voicemail

Postby Mudgen » Fri Jan 10, 2020 9:15 pm

I have the same issue. GV voice mail used to work fine. Now my CCF settings seem to have been blanked out, and calls fall through to ST voice mail, which I don't use. Appears to have broken in November. I get errors when I try to use raw MMI commands to reinstate the forwarding and also if I try with the Phone app on my OnePlus 6.
Mudgen
 
Posts: 2
Joined: Thu Oct 09, 2014 4:41 pm

Re: Unable to use Google Voice Voicemail

Postby ST - Mark » Sat Jan 11, 2020 12:02 pm

Hi Mudgen. My name is Straight Talk Mark. We're sorry to hear that you are having an issue with your voicemail. To further assist you, we need to take this issue offline. Please check your Forum inbox for a private message. You can see your Forum inbox at the upper left corner beside User Control Panel where you can see (1 new message). You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.
ST - Mark
 
Posts: 2318
Joined: Thu Jun 14, 2012 11:46 am

Re: Unable to use Google Voice Voicemail

Postby j1d10t » Mon Jan 13, 2020 2:51 am

I'm having the same problem with conditional call forwarding - it had been working, and just within the last couple of weeks it's stopped working.
I've tried dialing the *61* code (I'm using the AT&T SIM card, not the T-Mobile, etc SIM card) and I get an error message:
Call forwarding connection problem or invalid MMI code (804)
When I go into my calling settings in Android (calls > 3 dots > settings > calls > call forwarding) I get the error: Call Settings Error Network or SIM card error
Please help!
j1d10t
 
Posts: 2
Joined: Mon Jan 13, 2020 2:39 am

Re: Unable to use Google Voice Voicemail

Postby ST - Mark » Mon Jan 13, 2020 3:44 pm

Hi j1d10t. My name is Straight Talk Mark. I'm sorry that you are having some problems. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
ST - Mark
 
Posts: 2318
Joined: Thu Jun 14, 2012 11:46 am

Re: Unable to use Google Voice Voicemail

Postby j1d10t » Tue Jan 14, 2020 3:49 pm

Hi ST - Mark,
Unfortunately the tech support was not able to help - they tried to tell me that they no long support call forwarding (at all), even though there are still tutorials in their help section, and my daughter-in-law still has conditional call forwarding on her phone/account. They said that they recently stopped supporting it, and when I asked as of when, I was told, and I quote, "since before."
And that was a manager, after I tried explaining it to the first tech that I spoke with and getting no help.
Conditional Call Forwarding must still be an option because it's working on my daughter-in-laws phone/account.
Help! Has anyone had luck with getting Straight Talk to set it up on their account?
j1d10t
 
Posts: 2
Joined: Mon Jan 13, 2020 2:39 am

Re: Unable to use Google Voice Voicemail

Postby GaryDonMills » Tue Jan 14, 2020 5:48 pm

I am having the same issue. GV no longer working.
GaryDonMills
 
Posts: 2
Joined: Tue Jan 14, 2020 5:46 pm

Re: Unable to use Google Voice Voicemail

Postby mcafekd » Tue Jan 14, 2020 6:13 pm

I'm having the exact same issue as well (Pixel 4 on Straight Talk Unlimited Plan). I've used Google Voice voicemail for years and it quit working around November 2019. From what I'm reading, this is not a hardware problem and this has happened to plenty other people. Seems that Straight Talk disabled CCF or something. I get this error message every time I try to set my Google Voice voicemail up:
call forwarding
connection problem or invalid MMI code


Thank You!
mcafekd
 
Posts: 2
Joined: Thu Jul 16, 2015 7:13 pm

Re: Unable to use Google Voice Voicemail

Postby GaryDonMills » Tue Jan 14, 2020 6:44 pm

I am having this same issue.
GaryDonMills
 
Posts: 2
Joined: Tue Jan 14, 2020 5:46 pm

Next

Return to Post your questions and get answers about talking and texting, and setting up voicemail with your Straight Talk.

Who is online

Users browsing this forum: No registered users and 2 guests