Visual Voicemail Suddenly Quit Working

Visual Voicemail Suddenly Quit Working

Postby Yodah » Mon Mar 20, 2017 2:07 pm

I originally had Straight Talk on my iPhone 4s and had Visual Voicemail working fine. Decided to upgrade to an iPhone 6 plus but Straight Talk did not support LTE at that time so I decided to switch to AT&T. Straight Talk started to support LTE so I finally switched back a little over two months ago. Visual voice mail WAS WORKING until last night when I suddenly got a normal voicemail message and it called my voicemail instead of giving me the visual message.

I have repeatedly tried to contact support only to be given the run around several times by people who have little to NO tech experience. When you have to explain to a representative that a APN is not "only for CDMA networks" then you really need to invest in customer service reps that don't make your entire company look like idiots.

I just want my visual voice mail working like it has been for the last two months!
Yodah
 
Posts: 5
Joined: Sat Jul 26, 2014 4:55 am

Re: Visual Voicemail Suddenly Quit Working

Postby Shelly_ST » Mon Mar 20, 2017 2:49 pm

Hi Yodah. My name is Straight Talk Shelly. Sorry that you're having a problem. Please check your Forum inbox for a message. Thank you.
Shelly_ST
 
Posts: 1657
Joined: Fri Sep 03, 2010 11:11 am

Re: Visual Voicemail Suddenly Quit Working

Postby Ssword » Wed Apr 12, 2017 8:17 pm

I'm having the same problem. Visual voice mail worked for three year on my iPhone 5. Now it has disappeared and sends me straight to call in voice mail? Any suggestions?
Ssword
 
Posts: 2
Joined: Wed Apr 12, 2017 8:12 pm

Re: Visual Voicemail Suddenly Quit Working

Postby ST - Kyle » Wed Apr 12, 2017 10:15 pm

Hi, Ssword. My name is ST - Kyle. We will need to check that. Please check your Forum inbox for a private message. Thanks.
ST - Kyle
 
Posts: 4535
Joined: Tue Nov 22, 2011 11:33 am

Re: Visual Voicemail Suddenly Quit Working

Postby Ssword » Thu Apr 13, 2017 5:08 pm

Tried on line chat and they couldn't help me. Tried calling tech support and their directions didn't help either. Does anyone have any suggestions that will work?
Ssword
 
Posts: 2
Joined: Wed Apr 12, 2017 8:12 pm

Re: Visual Voicemail Suddenly Quit Working

Postby ST - Mark » Thu Apr 13, 2017 5:13 pm

Hi Ssword. My name is Straight Talk Mark. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.
ST - Mark
 
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Joined: Thu Jun 14, 2012 11:46 am


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