WiFi Calling

WiFi Calling

Postby Somoteitbe » Fri Nov 06, 2015 5:48 pm

Hello,

I have an iPhone 6 Plus that is unlocked and I am currently using a GSM (AT&T compatible) sim card in your BYOP. When I go to enroll in Wi-Fi calling, when I enter my phone number and last 4 of the SIM card number it says my phone is not eligible for Wi-Fi calling. I know for a fact this is incorrect. AT&T is supporting the iPhone 6 & 6Plus as well as the iPhone 6S and 6S Plus.

Can you please advise how to get this corrected? I tried chatting customer service and the gentleman assured me once the SIM activated I would be able to use Wi-Fi calling but when I chat back the person has no info on Wi-Fi calling. I am extremely frustrated at this point!!!
Somoteitbe
 
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Joined: Thu Jun 04, 2015 7:18 am

Re: WiFi Calling

Postby ST-Stacy » Fri Nov 06, 2015 7:14 pm

Hi Somoteitbe! This is Straight Talk Stacy. We are sorry that you're having an issue. I will contact you directly through private message. Please check your forum inbox. Thank you!
ST-Stacy
 
Posts: 1273
Joined: Thu Aug 07, 2014 4:20 pm

Re: WiFi Calling

Postby Somoteitbe » Fri Nov 06, 2015 7:25 pm

I am not going to go through chat again. I have spoke to them 4 times today. One rep said it should be working, the other 3 told me that you didn't offer Wi-Fi calling yet. Haha go figure.

And there is no where on your site that says what phones and SIM's are compatible so that doesn't help at all either!
Somoteitbe
 
Posts: 3
Joined: Thu Jun 04, 2015 7:18 am

Re: WiFi Calling

Postby ST-Kurt » Sat Nov 07, 2015 9:48 am

Hi Somoteitbe! We don't support WiFi calling. There are applications that you can use for it. To check the eligibility of the phone, please contact us via private message. Thank you!

Straight Talk Kurt
ST-Kurt
 
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Re: WiFi Calling

Postby Judydogan69 » Mon Dec 07, 2015 1:04 pm

i ported from tmobile. which sim should i buy to enable my wifi calling ? my phone has it in tmobile stock rom.
Judydogan69
 
Posts: 1
Joined: Mon Dec 07, 2015 12:58 pm

Re: WiFi Calling

Postby ST-Yvonne » Mon Dec 07, 2015 1:53 pm

Hi Judydogan69! My name is Straight Talk Yvonne. Unfortunately, Wi-Fi calling is not supported with the services offered by Straight Talk so any SIM card from our Bring Your Own Phone program won't enable it. Should you need further assistance, you can contact us via private message. I've sent you a private message in your Forum inbox so please check it. The Forum inbox is located at the upper left corner of this Forum beside the User Control Panel. Thanks.
ST-Yvonne
 
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Re: WiFi Calling

Postby iPhoneSyd » Sat Apr 02, 2016 5:39 pm

I have an iPhone 6 that is unlocked and I am currently using a GSM (AT&T compatible) sim card in your BYOP. When I go to enroll in Wi-Fi calling, when I enter my phone number and last 4 digits of the SIM card number it says my phone is not eligible for Wi-Fi calling. I know for a fact the iPhone 6 is capable of Wi-Fi calling, so I contacted Straight talk via Chat, and was told that only iPhones sold by Straight Talk support Wi-Fi Calling and that they do something to the phones that make them capable. What's going on? I pay the same rates with BYOP so why don't I get the same support?
iPhoneSyd
 
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Joined: Sat Apr 02, 2016 5:27 pm

Re: WiFi Calling

Postby ST-Mary Ann » Sun Apr 03, 2016 8:31 am

Hi iPhoneSyd! My name is ST Mary Ann and I'll be addressing your concern. For me to assist you further, we need to take this issue offline. I will contact you directly with a private message. Thanks!
ST-Mary Ann
 
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Joined: Wed Sep 03, 2014 12:30 pm

Re: WiFi Calling

Postby Max88 » Mon Apr 04, 2016 10:51 pm

Hi there.
I had the same problem today.
I returned to Straight Talk service after a few months using T-Mobile and Google Project Fi service.
My phone is Motorola Nexus 6, a pure Google Android 6.0 phone which has WiFi calling function.
I tried to enroll my phone to get Straight Talk wifi calling service, but just as other reported, it said my phone was not good for it.
I had wifi calling service with the same phone when I was using T-Mobile service.

I chatted with Straight Talk customer service tech support,
and got the answer was: Straight Talk does not support wifi calling service to the Bring Your Own Phone customer.

Is it fair?
We pay the same price but get less service!
Very disappointed!
I think I will go back to other carrier to get wifi calling even VoLTE service.
Max88
 
Posts: 1
Joined: Mon Apr 04, 2016 10:30 pm

Re: WiFi Calling

Postby ST-Jean » Mon Apr 04, 2016 11:14 pm

Hi Max88! My name is Straight Talk Jean. For us to address your concern, we need to take this issue offline. Please check your Forum inbox for a message.
ST-Jean
 
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Joined: Fri Aug 08, 2014 5:56 pm

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