Duplicate Text Messages

[BPattison81]

I have an HTC One X+ and I have text message issues. It isn't every text but quite frequently I get the same text multiple times. Sometimes as many as 10 or 15 times. I'm not sure whats causing this. Any ideas?

Thanks!

Ben

[ST - Kyle]

Hi BPattison81. My name is ST - Kyle. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thanks.

[zachsos]

Hi. Same phone. Same issue. Any tips?

zsos

[Elle]

Hi zsos. My name is StraightTalk Elle. Sorry for the trouble. We will check if your phone is provisioned in the system. We need to take this issue offline since we will need your account information to assist you further with your issue. I will contact you directly with a private message. Thanks.

[bickerstoff]

I have the same problem with duplicate texts.

[ST-Kurt]

Hi bickerstoff! Our apology for the inconvenience. I am Straight Talk Kurt. We need to take this issue offline so I can address it. I will contact you directly with a private message. Thanks!

[Eltani]

I really wish you would just post a solution here so people can just fix it without having to register, post, wait, check private messages, and hold a lengthy discussion about it. You've done enough PM troubleshooting that you must have a solution by now. I've been getting duplicate texts once in a while, usually in strings of three or four. Today, I've gotten the same message from my mother nearly 50 times. I tried a battery pull, restart, SIM pull, cache clear, process kill, data clear, and inbox clear, and after all of that, I have another 19 copies of that message taking up space in my inbox. They keep coming every few minutes. I'm reluctant to perform a Factory Reset, because no matter how many times I back up my contacts, half of them get deleted in the process. My service ends tomorrow, and having failed to find a solution to this problem (or any of the other myriad problems I've run into with this phone), I'm not bothering to renew. Hopefully I'll stop getting spammed if I don't have Straight Talk service anymore.

P.S.: I received three more copies just while typing this post. I'm switching to Airplane Mode until tomorrow and using my Assurance Wireless phone. >:/

[ST-Stacy]

Hi Eltani! This is Straight Talk Stacy. We are sorry that you're having an issue. I will contact you directly through private message. Please check your forum inbox. Thank you!

[aloreta]

I do agree that you should post the answer on forum when people have the same issue. I got the same issue with duplicated text messages, and today I received same text over 100 times and still getting it and don't know how to stop. I also tried everything, turning phone off and on, removing battery, clearing messaging data, and so on. Nothing works. When I called straight talk customer service, the representative told me that they never heard about such an issues. Seriously? He suggested resetting the phone to factory setting. I am not that stupid and I know that I have that option, but that's exactly what I didn't want to do and that's the reason I called customer service. Thanks a lot! So maybe there is one smart person out there who can give us the answer???

[ST-Chelsea]

Hi Aloreta! My name is Straight Talk Chelsea. We do not provide instructions if we cannot pull up the account. We also need to look for the phone's manual in order to provide an accurate information/instructions on how to navigate the phone. That is why for security purposes, we need to take the issue offline so we can ask your account information in order for us to provide a proper resolution to your issue. We need to take this issue offline so I can address it. I will contact you directly with a private message. Thanks!