Damaged service pin

Re: Damaged service pin

Postby Jeremiah2005 » Tue Dec 29, 2020 10:53 pm

I did the same thing and when I called customerservice they just kept sending me from automated service to automated service and then hung up. Can I please get help
Jeremiah2005
 
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Joined: Tue Dec 29, 2020 10:47 pm

Re: Damaged service pin

Postby Pudgie1994 » Fri Jan 01, 2021 4:44 am

I'm also having the same issue. All the numbers are gone from my Airtime card. Someone please help.
Pudgie1994
 
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Joined: Fri Jan 01, 2021 4:13 am

Re: Damaged service pin

Postby ST - Mark » Sat Jan 09, 2021 12:25 pm

Hi Jeremiah2005. My name is Straight Talk Mark. We're sorry to hear that you are caught in this situation. As your service provider, this is definitely not how we want you to feel and experience. To better assist you, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.
ST - Mark
 
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Re: Damaged service pin

Postby Huck1976 » Sun Mar 07, 2021 4:21 pm

I scratched fort number off sim activation and mont of service plan. How can I fix this ?
Thank you
Huck1976
 
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Joined: Sun Mar 07, 2021 4:16 pm

Re: Damaged service pin

Postby tearah91 » Fri Mar 26, 2021 7:51 pm

I peeled the service pin and can't read it now
tearah91
 
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Joined: Fri Mar 26, 2021 6:47 pm

Re: Damaged service pin

Postby ST - Mark » Tue Apr 20, 2021 10:01 am

Hi Huck1976. My name is Straight Talk Mark. We're sorry to hear about what happened to your service plan. We will be happy to help you in adding the service plan to your phone. We need to take this issue offline so we can address it further. We will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word ADD to 611611. Thank you.
ST - Mark
 
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Re: Damaged service pin

Postby ST - Mark » Tue Apr 20, 2021 10:08 am

Hi tearah91. My name is Straight Talk Mark. Sorry to hear that you are also having an issue with your service plan. For us to resolve your issue, we will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You can also use our self-service menu by simply texting the word ADD to 611611. Thanks.
ST - Mark
 
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