WiFi Calling

[ST - Larry]

Hi mistrfree. My name is Straight Talk Larry. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.

[DrinkGuinness]

The wifi calling has stopped working on my iPhones. Has been working fine for several years. I'm getting the run around from ST about it. I plan on moving to a different company if this isn't resolved.

[ST - Larry]

Hi DrinkGuinness. I'm Straight Talk Larry. I'm sorry that you're experiencing issues with Wi-Fi Calling. We'll be happy to help you get your issue resolved. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[mkashlak]

Hi DrinkGuinness. I'm Straight Talk Larry. I'm sorry that you're experiencing issues with Wi-Fi Calling. We'll be happy to help you get your issue resolved. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

Have you been able to resolve your iphone wifi calling issue? I am having the same issue.

[ST - Larry]

Hi mkashlak. I'm Straight Talk Larry. Wi-Fi Calling only works for a specific carrier. We can check if your iPhone has Wi-Fi capable. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[wadeo100]

If you want to use Wi-Fi Calling and you have an iPhone running iOS 13.3.1 or later, you may do so, as long as the SIM is either Verizon-compatible or T-Mobile-compatible. Keep in mind that your iPhone doesn't need to have been purchased from Straight Talk.

[jrenshaw1972]

Using the same sim card I used wifi calling on an unlocked AT&T S6 Active and on the unlocked A&T S8 Active I have now. Friday when I noticed WiFi calling had turned off it would not turn back on with an error code of RE0006 I called and talked to a gentleman in customer support that wanted either my ICCID or IMSI number (don't remember which one) as WiFi calling works using it, I couldn't find them and was frustrated so I hung up. Called back today (Monday) and spoke with a lady that didn't ask for an ICCID or IMSI number, then told me that everything was fine on their end and it was a problem with my WiFi provider and to call them and see if they had changed something. Once I told her that my WiFi provider was my DSL modem and my router that I have been using in tandem for four years and nothing had changed with either she said she would transfer me to a different department for more help and while waiting they disconnected from the call leaving me hearing a dial tone. I live in an area with very poor cell phone reception and without WiFi calling working I have to go outside to call or text, and it's 27ºF now so no, that's not happening. I want my WiFi calling back!!

[ST - Mark]

Hi jrenshaw1972. My name is Straight Talk Mark. Sorry to hear that you are having trouble with our service. We are eager to help you in resolving your issue. For further assistance, we will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.