Visual Voicemail Suddenly Quit Working

[Yodah]

I originally had Straight Talk on my iPhone 4s and had Visual Voicemail working fine. Decided to upgrade to an iPhone 6 plus but Straight Talk did not support LTE at that time so I decided to switch to AT&T. Straight Talk started to support LTE so I finally switched back a little over two months ago. Visual voice mail WAS WORKING until last night when I suddenly got a normal voicemail message and it called my voicemail instead of giving me the visual message.

I have repeatedly tried to contact support only to be given the run around several times by people who have little to NO tech experience. When you have to explain to a representative that a APN is not "only for CDMA networks" then you really need to invest in customer service reps that don't make your entire company look like idiots.

I just want my visual voice mail working like it has been for the last two months!

[Shelly_ST]

Hi Yodah. My name is Straight Talk Shelly. Sorry that you're having a problem. Please check your Forum inbox for a message. Thank you.

[Ssword]

I'm having the same problem. Visual voice mail worked for three year on my iPhone 5. Now it has disappeared and sends me straight to call in voice mail? Any suggestions?

[ST - Kyle]

Hi, Ssword. My name is ST - Kyle. We will need to check that. Please check your Forum inbox for a private message. Thanks.

[Ssword]

Tried on line chat and they couldn't help me. Tried calling tech support and their directions didn't help either. Does anyone have any suggestions that will work?

[ST - Mark]

Hi Ssword. My name is Straight Talk Mark. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.

[carolinaboy]

Were you ever actually able to get the Visual Voicemail to work? I have gone through this with tech support a couple of times, and they can't seem to get it going.

[ST - Larry]

Hi carolinaboy. My name is Straight Talk Larry. To further assist you, please check your forum inbox for a message. Thank you.

[lukie0828]

Same here no vv

[Deathbyiphone]

Same here, no VV or even Voicemail notifications on my iPhone 7+. Straight talk needs to deal with this. It’s an issue with APN carrier settings and the level of technical support competence at Straight Talk is disturbingly low!