First no pic msgs, now no calls!

[ekkyd]

I spent almost an hour on the phone with Customer Service today because I could not send picture messages or get online. They could not help and supposedly have escalated my problem.
NOW, I can't even make phone calls!! I'm getting the "don't have enough money in your account" message when I try to make a call. I still have 12 days on my card, and when I was on the phone with customer service, he even sent me a text message with my available minutes, and I had LOTS of minutes left.

Can someone PLEASE get this phone straightened out for me?

[Debbie_ST]

Hi ekkyd. My name is Straight Talk Debbie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thank you.

[ekkyd]

I am unable to respond to your private message here because I just joined the forum.
Please send your message to my email address I used when I signed up, and I will get you the information you need to assist me. Thank you.

[andy456]

Hello, I am having this same issue. Can someone please help me?

[ekkyd]

I have still not received an email regarding my service. I can not respond to the private message on this forum.
I still can not make phone calls.
I need phone service, PLEASE HELP!

[ekkyd]

Since I'm not getting any answers here, I started a ticket on the Straight Talk website, and have been dealing with them all day. Nevermind.

[Sophie_ST]

Hi andy456. My name is Straight Talk Sophie. Sorry that you’re having a problem. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thanks.